Repairs
iDrinkCoffee has a full-time service centre. Our technicians are trained and authorized to provide repairs for nearly every brand that we carry. iDrinkCoffee.com will only service brands that we carry. Due to the difficulty in sourcing parts, we can no longer provide service for brands that we do not sell.
Check in a repair
Click here for the repair check-in form. Please reach out to a member of the staff before completing the repair check-in form.
Our rates are as follows:
Based on a preset criteria, we charge a flat rate for repairs on domestic espresso machines and grinders less than 7 years old. The charges are as follows:
Espresso Machines (less than 7 years old)
| Group A - Single Boiler | $250 |
| Group B - Dual Boiler/Heat Exchanger | $400 |
| Group C - Superautomatic | $300 |
Espresso Machines (greater than 7 years old)
- Same Flat Rate based on Group A, B, and C will be minimum charge.
- Any additional parts required and labour will be charged at $105/hr (if applicable).
Grinders
Based on the model of grinder, repair charges range from $125 to $250.
Commercial Products
Although the machine is being used in your home, it may be considered a commercial product. Please click here see our commercial repair charges. The original product page of your machine will mention if it is deemed a commercial product.
Please call 1-800-425-5405 x1 or email sales@idrinkcoffee.com for our customer service to learn more.
Our service department is open from Monday through Friday from 9:00am to 5:00pm.
We provide service for all the brands that we carry with the following exceptions:
- Behmor - Behmor covers their own warranties, please contact the manufacturer for information.
- Breville - We offer service on the Barista Express BES870, Breville the Bambino, and the Smart Grinder Pro for both warranty and non-warranty repairs. Breville reserves the right to repair all other models through Breville Support whether under warranty or outside of the warranty period. Please follow this link to register your product and create a New Support Case.
- Jura - All repairs are handled directly by Jura. Jura machines can be brought to iDrinkCoffee.com and they do qualify for our VIM service but the actual warranty work is done offsite at Jura Canada. For information regarding service charges outside of warranty please click this link.
90-Day Repair Guarantee
Click here to get more information on how we guarantee your repair for 90-days.
