Important Information About Your Purchase

Congratulations on the Purchase of Your New Machine!

We wanted to mention a few important points about your purchase and our return policy.

Please report any shipping damage within 3 business days of receiving your shipment. Although shipping damage is rare, if it does happen, we want to report it to the courier immediately.
Keep all original packaging materials. This is imperative. If you need to return this item or make a future warranty claim, you will need the original packaging to send the item back. iDrinkCoffee.com will not be responsible for any damage to items that do not have 100% of their original packaging materials—both exterior and interior.
Items returned without their original packaging materials are subject to a 25% restocking fee.
Please review our article “Understanding Your Warranty” on our website.
Please review the terms and conditions of our “VIM Program” on our website.

If you have any questions about our policies or how to use your machine, please don’t hesitate to contact our sales department:

Thank you for choosing iDrinkCoffee.com!